BOOKING TERMS AND CONDITIONS (2025:05) FOR ACCOMMODATION IN SÄLEN - APARTMENT OR HOTEL ROOM - AT SÄLENS HÖGFJÄLLSHOTELL

What happens when I book a room or an apartment?

The following booking terms apply mainly to the winter season. Different conditions may apply for individual events and the summer season. For detailed information, please contact the Booking Centre.

Who is responsible

Sälens Högfjällshotell/Topeja AB, 780 91 SÄLEN, tel 0280-870 00, fax 0280-211 61, Org.nr 556523-8341 VAT NO: SE556523834101, e-mail:info@hogis.se. Website: www.hogis.se. Topeja AB is a wholly owned subsidiary of SkiStar AB.

As an organizer, we are obliged to ensure that:

- you receive a written confirmation of your booking.

- within 30 days before the agreed date of arrival, you will receive the documents and information on how to pay, where to collect the key in good time.

- the room/apartment matches the description on the confirmation.

- We are not responsible for any promises that the owner or their contact person may have made directly to you without our knowledge and that we did not know or should not have known about.

- If you are not satisfied with the room/apartment, you should contact us immediately.

Read more about this below.

When does my booking become binding?

Once you have paid your registration fee (or the full rent), you have bindingly accepted your booking with these associated booking conditions.

When should I pay

If the booking is made less than 60 days before arrival, the registration fee (50% of the rental amount) must be received within 14 days from the date of booking. The remaining rental amount must be paid no later than 60 days before the arrival date.

If the booking is made 60-8 days before arrival, full payment must be received by us within 7 days from the date of booking.

When booking 7-0 days before arrival, full payment must be received by us on the day of booking. The rent must always be paid before access. Do not forget to state the OCR number or booking number when paying.

What happens if I don't pay on time?

If you do not pay the registration fee or the final payment on time, we will cancel your booking and the cancellation rules will apply. Payment reminders are not sent out for unpaid registration fees. If the guest has paid the registration fee, a reminder of the final payment will be sent by e-mail. If the guest does not pay on time, this is considered a cancellation, in which case the rules on cancellation apply.

But what if something happens to me?

You can protect yourself against the cancellation cost by purchasing cancellation cover when you make your booking.

There is a cost of:

• 450 SEK per room/apartment (1-4 beds)

• 550 SEK/room/apartment (5-8 beds)

Cancellation cover means that you can cancel up to the day of arrival. The cost of the cancellation cover is not refundable in the event of cancellation. Cancellation cover applies in the following cases, which must not have been known when you booked: a) death, illness or accident of a serious nature, affecting yourself, spouse, cohabiting family or fellow traveller, b) call-up to the armed forces or civil defence, c) any other serious event occurs outside your control, which you could not foresee when you booked and which means that it is not reasonable to ask you to stand by your booking, e.g. extensive fire or flooding in your home. You must be able to prove your cancellation with a certificate from

for instance a doctor, authority or insurance company. The certificate must be received by us preferably within one week of the relevant cancellation date.

What if I want to cancel?

You can either cancel orally or in writing to us. If you have made your booking through a partner, the cancellation must be made through them. Please also note that their cancellation policy may be different.

With cancellation cover

• For cancellations with cancellation cover when there are 21 days or more left until arrival, we keep 450/550 SEK (which corresponds to the fee for the cancellation cover).

• For cancellations with cancellation cover when there are 20-0 days left until arrival and you can present a valid certificate, we will keep 450/550 SEK (which corresponds to the fee for the cancellation cover).

• In case of cancellation with cancellation cover when there are 20-0 days left until arrival and you cannot present a valid certificate, we will keep the full amount paid.

What if I want to move my booking?

• Cancellation cover also offers free rebooking up to 21 days before arrival, subject to availability and at the applicable price list. In the event of a change to a cheaper period, there is no refund of the difference.

What if I want to cancel and I don't have cancellation cover?

• In case of cancellation without cancellation cover when there are 60 days or more left until arrival, we keep the registration fee (50% of the rental amount).

• In the event of cancellation without cancellation cover with 59-0 days left until arrival, we will keep the full amount paid.

Information on arrival and times

Check-in at the earliest at 15:00 and check-out at the latest at 10:00.

The apartment rent does not include cleaning, bed linen, towels, toilet paper, cleaning products, etc. unless otherwise stated on the confirmation. Linen/towels and cleaning can be rented/purchased at an additional cost.

What are my rights

If the room/apartment is not provided in the condition promised and we are unable to offer you another equivalent room/apartment, you have the right to cancel the contract. We will then have to pay you everything you have paid us, less any benefit you may have received from the room/apartment.

You have the right to put someone else in your place and we must accept that person unless we have specific reasons to refuse. In this case, you must inform us of this before the date of access.

If you have any complaints, you should bring them to our attention as soon as possible, but no later than 11.00 on the day after your arrival. Errors that occur during your stay should be reported immediately, so that we have a chance to correct them.

What are my obligations

Minimum age of 25 years applies to 2 people in each property. Legitimisation takes place on arrival. Exceptions by prior arrangement. You must take good care of the room/apartment and follow the rules, instructions and regulations that apply. Between 22.00 and 07.00, you must show the utmost consideration and silence towards other guests. You are personally responsible for any damage caused to the property and its furnishings through your own negligence or that of a member of your party. You are obliged to comply with the smoking and pet ban regulations that apply to your room/apartment. Violations will be prosecuted. Unauthorised smoking will be charged with SEK 5,000. You may not use the room/apartment for anything other than what was agreed at the time of booking (usually leisure purposes) and you may not allow more people to stay in the room/apartment than you stated at the time of booking. You must clean properly before departure. If you fail to do so, we will carry out the cleaning at your expense. You must return all keys to your room/apartment on departure. The contract will be cancelled with immediate effect if

• you or someone in your party behaves in a disruptive manner in the flat/room/area - you or someone in your party causes damage in the flat/room/area

• the apartment/room is used for a purpose not intended. If the agreement is cancelled due to the above-mentioned cases, you and your associated guests must leave the apartment/room immediately and you are not entitled to recover any part of the rent.

VAT

On some confirmations, the text "mediated object" appears. "Brokered property" means that the company only rents out this apartment on behalf of another owner. The accommodation price of these apartments does not include VAT. The accommodation price of the company's own rooms/apartments includes 12% VAT in the price. When booking a brokered apartment, 25% VAT is included in the price of the cancellation insurance. When booking company-owned apartments and rooms, 12% VAT is included in the price of the cancellation insurance

War, natural disasters, strikes, etc

The parties have the right to withdraw from the contract for the room/apartment if it cannot be provided due to acts of war, natural disasters, labour disputes, prolonged interruptions in the supply of water and energy, fire, decisions by the authorities, epidemics/pandemics and other major disease outbreaks, or other similar circumstances beyond the control of the parties, which neither party could reasonably have foreseen or taken into account at the time of the conclusion of the contract and the consequences of which could not reasonably have been avoided ("force majeure situation").

A party wishing to terminate the contract in accordance with the first paragraph shall notify the other party without delay as soon as the party wishing to terminate is aware that a force majeure situation has occurred. A party is not entitled to terminate the contract if the circumstances referred to in the first paragraph were generally known at the time the contract was concluded.

Personal data

When you make a booking, personal data that you provide, such as your name and e-mail address, will be processed by us at Sälens Högfjällshotell and, where applicable, by other companies within our group, including SkiStar. Your personal data may also be processed by our partners, such as insurers, car park companies, and system suppliers engaged by us, etc. We will also process the necessary personal data that you provide about any fellow travellers. If you provide personal data about other people when making a booking, you must be sure that you are authorised to provide the data. If possible, you should also ensure that these people understand how their personal data may be used by us. Sälens Högfjällshotell/Topeja AB is the data controller for the processing of the personal data collected. We carry out all processing of personal data in accordance with current legislation and are concerned about your privacy and want to be transparent about how your personal data is processed. Sälens Högfjällshotell's privacy policy can be found in its entirety at https://www.hogis.se/integritetspolicy. The policy contains our contact details for questions about the processing of personal data.

What happens if we don't reach an agreement

If you have a complaint, please contact us directly. Bear in mind that your chances of obtaining redress may be reduced if you delay making a complaint. If we do not reach an agreement, you can turn to the National Board for Consumer Disputes or a general court. A dispute can also be examined by the European Commission's Dispute Resolution Platform if the conditions for this are met.

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Can't find what you're looking for? Contact us and we will be happy to help. You can reach the booking department on tel. +46 (0) 280-87100 or info@hogis.se.